Structural Warranty: 25 years warranty to the original purchaser against manufacturing defects such as wrapping, buckling or bonding failure under normal residential use. As with all warranties, terms and conditions apply.
Our warranties do not cover failure due to improper installation.
Also, as wood is a natural product, Add Floor can’t guarantee against natural variations in each plank, nor against color differences between samples and the color of the floor once the floor has been installed.
Careful pre-inspection of the flooring is the responsibility of the buyer.
Returns must be made within 30 days of purchase. All requests to make a return after 30 days of purchase will be denied. No exceptions.
No return can be made until you have spoken with an Add floor representative and received consent to arrange the return.
All returns are subject to a restocking fee of 25%. The exact restocking fee will be determined at the time of return
Original shipping costs cannot be refunded, and the customer must pay for and arrange return freight to the address that we will provide when you call us to arrange your return.
No returns will be accepted for opened boxes, cartons, bundles, etc… We will ONLY accept returns of material that are still in the original manufacturer’s packaging without any signs of tampering or damage.
No returns will be accepted for special orders, closeouts, custom made material, discontinued items, moldings, trim, adhesives, underpayments, or any other kinds of accessories.
For returns, purchases made by cash or check will be refunded by check within 5-10 business days, purchases by credit or debit card will be credited back to the credit or debit card used for the purchase.
Returned Checks: A $25 processing fee applies for any returned checks.